Terms of Service

Effective from 31 October 2026

1. Agreement

These terms are an agreement between you and FREEDOM WITH AI TECHNOLOGIES PRIVATE LIMITED, Villa No 21, LaPaloma Villas, Shankarpally, Mokila, Rangareddy District, Telangana 501203, India ("we", "us"), for the use of Wavelength (wavelength.freedomwithai.com). By creating an account or using the service, you accept these terms and our Privacy Policy. If you sign up for a business, you confirm you are allowed to accept these terms for it.

2. Your account

You must be at least 18 and give true details. Keep your password safe; you are responsible for everything done from your account. We verify your email and your phone number before the account can be used. Tell us at once if you think someone else is using your account.

3. Credits, prices and payment

  • Wavelength works on prepaid credits. Calls use credits per minute at the price shown in the app before you pay, together with any GST that applies.
  • We may change prices. A new price applies only to credits bought after the change.
  • Paid credits are not refundable and have no cash value, except where the law requires a refund or we charged you by mistake.
  • New accounts may get signup bonus credits. The bonus is given once per phone number, has no cash value, and is not refundable. We may take it back if it is misused, for example through multiple accounts.
  • Payments are handled by Cashfree. We send a GST invoice for each purchase.

4. Calling rules you must follow

You decide whom your AI agents call and what they say. You agree to:

  • Call only people who have given consent to be contacted, and follow TRAI rules, including the DND (Do Not Disturb) registry and permitted calling hours.
  • Tell people about call recording where the law requires it, and have a lawful basis to use their data.
  • Not use the service for spam, fraud, harassment, threats, impersonating a person or company, or anything illegal.
  • Not upload content you do not have the right to use.

5. AI-generated calls

The voice and replies on calls are generated by AI and can sometimes be wrong. Check your scripts and review call results. Do not rely on the AI for legal, medical or financial advice to callers.

6. Your content

You own your scripts, contact lists, recordings and other content. You give us permission to store and process it only to run the service for you. We may remove content or pause calls that break these terms.

7. Suspension and closing your account

You can stop using the service at any time. We may suspend or close an account that breaks these terms, harms other users or puts the service at legal risk. Unused paid credits on an account closed for breaking these terms are not refunded.

8. Service availability

We work to keep Wavelength available, but we do not promise it will always be error-free or uninterrupted. Calls depend on telephone networks and third-party providers outside our control.

9. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. Indemnity

You agree to cover our losses from claims made by people you called, or by authorities, because of how you used the service, including calls made without consent.

11. Governing law

These terms follow the laws of India. Courts in Hyderabad, Telangana have exclusive jurisdiction over any dispute.

12. Changes and contact

We may update these terms and will post the new version here with a new effective date. Using the service after a change means you accept it. Questions: support@freedomwithai.com.